Episode is not responsible for any shipping and/or handling costs related to returns. All shipping costs are non-refundable.
International Shipping Tax & Duty Related Charges
The recipient will have to pay for taxes and duties under certain conditions pertaining to customs and the amount will vary depending on the destination.
We do offer special pricing for large quantities and design trade projects. For more information, email us at
Returns for qualified online purchases are available for store credit within 7 days after delivery. After 7 days, the offer of a refund or exchange is no longer applicable. All items must be returned in the same condition as they were received, and shipped in the original packaging. To initiate a return, please email your invoice and reason for return to Items that are not in original condition, damaged, or missing parts (for reasons other than our error) will not be accepted for return.
Once your return is received and inspected, we will send you an email to notify you. If your request is approved, your refund will then be processed and a credit will automatically be issued to your original method of payment.
Sale Items
All discounted and sale items are final sale and we do not accept returns, refunds, or exchanges for sale items. Only regular priced items qualify.
We stand behind each and every product we sell and want you to be absolutely satisfied with your purchase. If an item you ordered is defective or damaged in transit, please send us an email at


Due to the organic nature of many parts of this process, the pieces are not, and don't strive to be perfect. You will notice blemishes in the photos on the bottom side of some of the pieces that are intentionally not edited out. As streamlined as we make this process, there are inevitable slight differences in certain details. We reserve this right to judge based on whether the integrity of the piece is taken away or not. In a world of machine made items and processed goods, we have calculated this system to be as consistent as possible, while also embracing the beauty in the variation. This collection is made with molds, though you will see that much of the shape is asymmetrical, the throw lines are still visible, and the angles have movement. From the clay, to the hardware, to the leather, each piece goes through numerous hands before landing in yours.